FAQs
Welcome to the Pelmada Help Center. Below are some of our most frequently asked questions to help you shop with confidence.
🔹 Orders & Shipping
Q: Where do you ship to?
We ship worldwide! Whether you're shopping from the U.S., U.K., Europe, or anywhere else, Pelmada delivers directly to your door.
Q: How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping takes 5–10 business days depending on your location. Express shipping options are also available at checkout.
Q: How much does shipping cost?
We offer free standard shipping on all domestic orders. International and express shipping fees are calculated at checkout.
🔹 Sizing & Fit
Q: How do I know what size to order?
Each product page includes a detailed Size Guide to help you find the perfect fit. If you're between sizes, we recommend sizing up for comfort.
Q: Do your clothes fit true to size?
Yes, our pieces are designed to fit true to size. However, please check individual product descriptions for any specific fit notes.
🔹 Returns & Exchanges
Q: What is your return policy?
We accept returns within 14 days of delivery for items in original condition (unworn, unwashed, with tags). Refunds are issued to your original payment method.
Q: How do I start a return or exchange?
Simply email us at support@pelmada.com with your order number and reason for return. We’ll guide you through the process.
Q: Are returns free?
Returns are free for domestic orders. International return shipping is the responsibility of the customer.
🔹 Payments & Security
Q: What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay. Your payment is securely processed and encrypted.
Q: Is shopping on Pelmada safe?
Absolutely. Our website uses SSL encryption and industry-standard security to protect your data and payment information.
🔹 Products & Materials
Q: Where are your products made?
Pelmada partners with ethical manufacturers and artisans around the world, ensuring fair labor and premium craftsmanship in every piece.
Q: Are your clothes sustainable or eco-friendly?
Yes. We prioritize eco-conscious fabrics, sustainable packaging, and responsible sourcing to reduce our environmental impact.
🔹 Contact & Support
Q: How can I contact customer support?
You can reach us at support@pelmada.com or through our Contact Us page. We aim to respond within 24 hours on business days.
Q: Do you offer wholesale or collaborations?
Yes! For wholesale inquiries or brand partnerships, please email partnerships@pelmada.com.
