Shipping and Return Policy
At Pelmada, we are committed to providing a seamless shopping experience from the moment you place your order to the day it arrives at your door. Please read below for full details on our shipping and return policies.
🚚 Shipping Policy
Where We Ship:
We ship worldwide, including the United States, United Kingdom, Canada, Europe, Australia, and select international destinations.
Processing Time:
All orders are processed within 1–2 business days (excluding weekends and holidays). Once shipped, you will receive a tracking number via email.
Estimated Delivery Times:
-
Standard Shipping (Domestic): 5–7 business days
-
Express Shipping (Domestic): 2–3 business days
-
International Shipping: 7–14 business days (varies by location)
Shipping Fees:
-
Domestic Orders: Free standard shipping on all orders
-
Express Shipping: Calculated at checkout
-
International Orders: Shipping cost calculated based on location and shipping method at checkout
Tracking Your Order:
You will receive a shipping confirmation email with a tracking number once your order is on its way. You can track your package through our website or the shipping provider's website.
🔁 Return & Exchange Policy
We want you to love your Pelmada pieces. If for any reason you're not completely satisfied, you may request a return or exchange.
Return Window:
You may return any item within 14 days of delivery.
Return Conditions:
To be eligible for a return:
-
Item must be unused, unwashed, and in original condition
-
Tags and original packaging must be intact
-
Proof of purchase required
Non-Returnable Items:
-
Sale or discounted items (unless faulty)
-
Gift cards
-
Items marked as final sale
Return Process:
-
Email support@pelmada.com with your order number and reason for return
-
We will provide you with return instructions and a return shipping label (for domestic orders)
-
Once received and inspected, we’ll issue a refund to your original payment method
Return Shipping:
-
Domestic Returns: Free return shipping
-
International Returns: Customers are responsible for return shipping costs
Exchanges:
Need a different size or color? Contact us and we’ll arrange an exchange if the item is available in stock.
Refund Timeframe:
Once your return is approved, please allow 3–5 business days for the refund to reflect in your account.
🛡️ Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of receiving the item. We’ll make it right immediately by replacing or refunding the item.
📩 Questions?
Still need help? Our support team is here to assist you.
